FAQ

Frequently Asked Questions (FAQ)

Last Updated: October 2025

Welcome to Squishy Squishies.
Below are answers to the most common questions about our products, orders, shipping, and policies.
If you need additional assistance, please contact our support team at info@squishysquishies.com.

1. What is Squishy Squishies?

Squishy Squishies is an online retail store offering high-quality, fun, and collectible squishy toys.
Our products are designed to provide joy, comfort, and stress relief while maintaining high safety and quality standards.

2. Where do you ship to?

We currently ship orders to:

  • United States

  • Canada

 

3. How long does it take to process and deliver my order?

  • Processing Time: 1–2 business days

  • Estimated Delivery (United States): 4–15 business days

  • Estimated Delivery (Canada): 4–11 business days

Delivery times may vary based on carrier delays, weather, or seasonal factors.
You will receive a tracking number once your order has been shipped.

4. What payment methods do you accept?

We accept secure payments through:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Shopify Payments

All transactions are processed securely through encrypted payment gateways.

5. How can I track my order?

Once your order ships, a confirmation email will be sent with a tracking link.
You can also log into your Squishy Squishies account or visit the Order Tracking page on our website to check your order status at any time.

6. What is your return and refund policy?

You can return or exchange items within 30 days of delivery as long as they are unused, in new condition, and in their original packaging.

Please review our full Return & Refund Policy for detailed instructions on how to initiate a return.

7. What should I do if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, contact our support team within 7 days of delivery.
We will arrange a replacement or a full refund at no additional cost.

8. How much does shipping cost?

We offer flat-rate shipping fees for all orders:

  • United States: $8.99 USD

  • Canada: CAD $19.99

Shipping costs are displayed clearly at checkout before payment is completed.

9. Can I change or cancel my order after placing it?

If your order has not yet been processed or shipped, we may be able to update or cancel it.
Please contact us as soon as possible at info@squishysquishies.com with your order number.

Once an order has been shipped, changes or cancellations are no longer possible.

10. How can I contact your customer service?

You can reach us through the following channels:

We respond to most inquiries within 24–48 business hours.

11. Is my personal information safe?

Yes. We use SSL encryption and other industry-standard security measures to protect your data.
Your information is handled in compliance with GDPR, CCPA, and Google Merchant Center data protection policies.

For more details, please review our Privacy Policy.

12. Do you offer gift wrapping or custom packaging?

At this time, we do not offer gift wrapping services.
However, all products are carefully packaged to ensure they arrive in perfect condition.

13. Are your products authentic and safe?

Yes. All Squishy Squishies products are 100% authentic and meet established consumer safety standards.
We take quality control seriously to ensure every item is safe and durable.

14. What if I have additional questions?

If your question is not listed here, please reach out to us at info@squishysquishies.com  or through our Contact US.
Our team is always ready to help.